Contact Us

To contact Privilege, please call us on 0800 051 6990. Our lines are open 8am to 8pm weekdays and 9am to 5pm on Saturdays. We'll be delighted to hear from you.

Feedback

We are always interested to hear your comments about Privilege, our website, products, or services. If you would like to give us any feedback please fill out our feedback form. Alternatively, you can write to us at: 3 Edridge Road, Croydon, Surrey CR9 1AG

How to complain

Should there ever be an occasion where you need to complain, please call us on our priority number 0845 246 8553. If your complaint relates to a claim contact your claims handler whose details will be shown in your Claims documentation.
If you wish to write, then address your letter to:

Claims complaints to the Regional Customer Service Manager at the address shown on your Claims documentation.
All other complaints should be addressed to the Head of Sales and Customer Servics at the address shown on your policy schedule.
If we cannot resolve the differences between us, you may refer your complaint to the Financial Ombudsman Service (FOS). Their address is: South Quay Plaza, 183 Marsh Wall, London E14 9SR, telephone 0845 080 1800.

Max call charge from a BT landline is 3p per minute. Calls form other networks may vary.

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